The terms, in plain English.

These terms, together with the price and scope we agree in writing (usually by email), are the whole agreement between you and NetPilot. Paying for a site, or asking us in writing to start one, is your acceptance of these terms.

A designed, built website at the price on our pricing page or in your written quote, paid once, with no monthly fees to us. The site goes live in a hosting account in your own name and the files are handed over to you. Connecting a domain you own, or one you buy, is a one-time $99 when you ask for it.

Every site includes one round of changes before launch, gathered in one reply. If a detail is wrong, tell us before the site goes live and we correct it. Your approval to go live is your acceptance of the finished site.

Once the site is live in your account and the files are handed over, the engagement is complete. The price does not include ongoing maintenance, monitoring, content updates or support. If you want changes later, ask: later work is new work, quoted separately.

We are not responsible for any change made to the site after handoff, except work we performed ourselves.

You confirm that you have the right to use everything you give us: your logo, photographs, menus, price lists and text. If a claim arises from materials you supplied, or from changes made to the site after handoff by anyone other than us, that claim and its costs are yours.

We follow the Web Content Accessibility Guidelines (WCAG) as a design guideline, because a site a phone can read is a site more customers can use. A formal accessibility audit or remediation is not included in the price; if you want one, that is a separate engagement.

We make no promise that your site conforms to WCAG or complies with the Americans with Disabilities Act or any other law. Accessibility laws name the business, not its website designer, and meeting the legal obligations of your business is your responsibility.

We are website designers, not attorneys, and nothing we say, write or deliver is legal advice. For questions about legal compliance of any kind — accessibility, privacy, licensing — consult your own lawyer.

We build sites to win customers, and the work on our samples page shows the standard. But search rankings, traffic, leads and revenue are decided by things neither of us controls, so we make no promise of any business outcome.

Yours, on full payment: your finished site — its pages, its copy, and the images we made for it — and the hosting account it lives in.

Ours: the underlying templates, components, tooling and know-how we build every site from, which we keep and reuse for other clients, and the sample designs shown on our own site. We may show the work we did for you in our portfolio; tell us in writing if you would rather we did not.

Your hosting account and your domain are registered in your name and belong to you, along with their terms and any renewal fees the registrar charges. We are not responsible for third-party services — hosting, domain registrars, form delivery — or for their outages, changes or prices.

Each price is paid once, by the payment link or invoice we send. Because you review the site and approve it before it goes live, payments are not refundable after handoff. If we cannot deliver your site, we refund what you have paid.

We carry out our work with the care and skill expected of a professional website designer. That said, no website is guaranteed error-free.

To the fullest extent the law allows: the site is provided as described in these terms and your quote, and all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed. Our total liability under this agreement is limited to the fees you paid us, and neither of us is liable to the other for lost profits, lost revenue, or indirect, incidental or consequential damages.

These terms are governed by the laws of the State of Florida, and any dispute belongs in the courts of the State of Florida.

We may update these terms, and each version carries its date at the top of this page. The version in effect on the day you paid is the one that applies to your site.